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OVERVIEW

About this role:

As a IT Systems Analyst, you will play a crucial role in resolving computer problems, testing cost-effective solutions, and supporting the efficient operation of the organization's applications, network, and computer systems

As our IT Systems Analyst, you will:

Meet and coordinate with internal and external stakeholders to define project scope, system goals, and requirements.
Problem Identification and Prioritization: Work with managers and users to identify systems problems, assess their severity, and prioritize responses.
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
Conduct system tests and work with programmers to resolve issues and errors.
Translate technical specifications into clear non-technical requirements for broader understanding.
Manage the set-up and configuration of various systems, including custom in-house applications, Microsoft 365, and websites.
Deploy, maintain, and troubleshoot core business applications, their servers, hardware, databases, and end-user computers.
Define and coordinate testing procedures, and develop test cases to enhance quality assurance.
Provide comprehensive documentation of all processes and conduct training as needed.
Develop maintenance procedures, monitor system health, gather statistics, and troubleshoot errors.
Perform design, implementation, and upgrades of information systems to meet business and user needs.
Implement best practices for scalability, supportability, maintenance, and system performance.
Draft materials and graphics to explain systems to managers and users.
Manage company third-party accounts, including Apps and Cloud Hosting

Requirements:

Educational Background: Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
Experience: 2-3 years of experience in information technologies and systems analysis.
Technical Skills: Extensive knowledge of computer systems and programming, strong problem and solving and analytical skills.
System Implementation: Experience in installing, configuring, documenting, testing, training,and implementing new applications and systems.
Interpersonal Skills: Excellent collaboration abilities.
Organizational Skills: Excellent organizational skills and attention to detail.
Software Proficiency: Quick learner for systems and software used by the organization.
Physical Requirements: Comfortable with prolonged periods of sitting and computer work.
Additional Advantage: Experience in UI/UX design, familiarity with Call Centre and CRM Solution